September 2009

Do you have a mobile content strategy?  If not, it’s time to start thinking about it.  While social media has grabbed many of the recent headlines, the iPhone/smart phone phenomenon is picking up steam.   Apple is selling roughly five to six million handsets per quarter and it is estimated there are 20 million iPhones now in use, and it’s not hard to see that doubling in a year.  The App Store has delivered over 1 billions apps (paid and free) among the 25K-35K apps that have been released.  How many professionals do you know who don’t have an iPhone, Trio/Pre or Blackberry?  I am guessing not many.

I am an avid iPhone user and believe it is a transformational technology for media and content.  The speed, versatility and readability are amazing compared to where smart phones were in the pre-Apple era.  It has become a critical delivery platform for your “third place”.  This is anywhere that is not your office or home where you are likely to be sitting in front of a computer or TV screen.  Your third place could be a hotel, train, airport, coffee shop, waiting room etc.  No need to lug around a laptop or even a netbook because the iPhone can do it all, including hold all your games, music, pictures, videos and act as a GPS system.

If you are creating content you have to think about a mobile strategy.  For some that can mean optimizing your site for mobile browsing, but you need to take it a step further.  Leading brands such as the Wall Street Journal and the New York Times have created popular apps to push content.  A recent survey by the Audit Bureau of Circulation shows that media companies across the board are experimenting and planning apps of their own.  It is a great way to build a closer relationship with readers and gives you more interactive advertising opportunities to sell.

However, it is not just for traditional media.  You should also consider an app reader for your custom publications and original content you are creating for your web site, white paper/ebooks and blog.  It’s time to consider smart phones part of your private media channel along with social networking sites and traditional platforms of print, interactive and email marketing. 

In fact, any companies who rely on affinity/trust relationships with customers (i.e. online retailers for consumers and order tracking /supply chain for B2B) need to have a customer facing app.  Amazon has one that I have used and it extends my relationship with the retailer away from my desk. 

The strength of a private custom media channel is the ability to serve relevant content to customers on a platform they prefer so they are receptive to your message.  It is becoming clear that the smart phone platform is gaining favor at a rapid pace.  For many companies, a mobile content strategy can be a powerful customer retention tool.

Here is a blog posting I contributed to e Media Vitals. Check out the site.

Publishers often talk about their plans to negotiate the new media landscape with innovative web strategies, live and interactive events, and other programs to “engage” their target audience. But as it becomes harder and harder to sell traditional advertising, why is there not more buzz around custom media?

The most valuable assets a media brand has are its audience file and the relationship readers have with the brand. Think creatively about your database not as a mass market, but as a collection of niche audiences. Are there advertisers who would pay a premium for just a special slice?

Media companies can build off of that asset by creating custom media channels for their clients to talk directly to segments of their audience. A custom media channel consists of advertorial or original edit that is customized to a specific topic and created in partnership with the sponsor. Because the content is relevant to the audience and delivered to them on a preferred platform (the media company’s site), the potential return on investment for the advertiser is high.

This is also an opportunity for publishers to drive greater value to the people who are part of their social media community. Just as publishers are creating Facebook fan pages, LinkedIn groups and Twitter followings for their own brands, they can also make these communities part of the custom media channels they are creating for advertisers. Social media networks are dependent on having fresh content to keep members engaged, and custom content can be utilized in this manner.

Many publishers are wary of custom content, as it shifts the advertising-editorial paradigm. Some editors are concerned about the editorial integrity of the brand; while publishers worry that custom content programs may eat into their traditional advertising revenue.

The fact is, selling print ads in a B2B publication is a growing challenge, and custom content– webcasts, web sponsorships, events, and the like – are a better way to demonstrate ROI. (In our soon-to-be-published study on marketing, media and measurement, 74% of our survey respondents said original content and media is the most effective method for generating marketing ROI; only 4% cited traditional advertising as the most effective ROI vehicle.)

Traditional media companies need to take a hard look at their business models and think about custom media as an integral part of the mix rather than an ancillary business.  When you get right down to it, marketers want your readers as customers and prospects.  The best way to survive this crazy market is to give them access in as many ways as possible.