Of all the things that fascinate me about the web there is a special place in my heart for Wikipedia. I am a trivia nut, so I love trolling the listings, and I get a kick out of the earnestness of the people who contribute and patrol the site (more about that later). It is now standard practice for marketers to create a Wikipedia page for their company. And, it has become an art form to put up a page that does not veer too much in a sales pitch to prevent being smote down by the Wikipedia gods. I have heard from many of my marketing peers who have done battle with the self appointed defenders of truth.
Because Wikipedia is very well indexed by Google having a company page helps your SEO efforts. When you Google King Fish Media, our Wiki page comes up in the third listing after our site URL and the Think Tank blog - and it is driven over 100 visitors to our site. If you have not ventured into these waters as a marketer, you must try it. These types of sites are quickly replacing more traditional sorts of reference materials.
There have been a lot of debates to the validity of the information presented, and you do need to take the facts and information presented with a grain of salt. The dispersed and anonymous nature of the policing opens the door for people with an agenda to set the tone.
I am fascinated by those who have taken on the duty to police the site for factual accuracy. What is their motivation? What drives them to do what they do? It’s not money since they are volunteers. Valid questions as we move into the age of user generated content – or UGC as the cool marketers are calling it. Over on Channel V Media’s blog they wrote about a game called wikiracing where participants add information to obscure pages and see how fast they are corrected or edited.
In the name of science I inserted myself as notable resident of my hometown of Beverly, Massachusetts – as an author. I write this blog and have had a bunch of marketing articles published so I thought author was my best bet. And, my new found fame would give my mom something to talk about at the Boynton Beach JCC. It seemed easy enough since the current list of 26 people is pretty weak expect for some 300 year old historical figures and a few modern exceptions – Kevin O’Connor who hosts This Old House on PBS, alternative rocker Mary Lou Lord (check her out on iTunes if you don’t know her, she is great) and world famous author John Updike. The rest were a collection of people no one has heard of unless you were related to them.
I put myself in there alphabetically between actor Howard Petrie and television sports commentator Derek Rae - under the radar flanked by a B movie actor who has been dead for 40 years and a Scottish soccer commentator. My fame lasted exactly 27 hours before being struck down by a wiki police person with the user name of Adj. Adj is a serial editor who seems to specialize in trivial information about Massachusetts towns – talk about a niche. I was of one of 13 edits Adj made that day, and one of over 500 since April. You can visualize Adj at a desk in a cramped basement home office surrounded by reference books, cats and stacks of old newspapers - sipping a cup of tea and staring at the screen over drug store reading glasses while stamping out informational miscreants such as myself. There must be immeasurable pleasure and satisfaction in telling the world that I am a seemingly nonnotable resident of Beverly. However, I would wager that more people read this blog in 2008 than watched the collective works of Howard Petrie, but I’ll let it go.
Maybe the information on Wikipedia is good and can be trusted if there is any validity to the wisdom of crowds. I am not totally sure what to make of it as a marketing tool other than you better not cross the line or the Adjs of cyberspace will be there to put you in your place – the digital dustbin of history.
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July 19, 2008 at 4:18 pm
Gretel
I think we’re all pretty much on the same page as far as Wikipedia goes: It’s fun for the whole family (and evidently a great drinking game, too)!
As an FYI: I’ve coined the phrase “wiki-trolls” to describe those people who patrol the pages. Not necessarily innovative, but oh-so-fitting.
Oh, and on another note, I went to Starbucks this morning and they left room for cream–but I didn’t ask for it. What if I didn’t want to add cream? I’d feel a little cheated on that extra ounce or two of coffee. Bottomline: they just need to ask. Is that asking too much? End rant.
July 20, 2008 at 6:56 pm
Chris
Very good article, Wikipedia links are like gold for a website. I have a few links to my site throughout various sections of Wikipedia, and get tons of links from them. BUT… don’t spam Wikipedia, only put your links in if they are relevant and contain information that is valuable to the readers. I had never thought about doing a “Company Page” as you suggested.. but I think I will now! Thanks for the great tip!