November 2007

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In this Monday’s New York Times, David Carr writes about print magazines and how they fit into his overall media consumption.  Read the article—he makes the case that there is less and less time for print and publications like The Week will thrive in the web era with its style of short articles and quick hits of the week’s news.  He may be right for some people, but I don’t agree.

To me, the strength of print is the long article and thoughtful analysis. I can get quick AP type headlines and news on the Web all day long. In fact, I do—I monitor the major news outlets on myyahoo.com feed all day long. In addition, I make time for the Boston Globe and the New York Times print editions to get behind the news stories and personalities. I also make time for Newsweek, Sports Illustrated, The New Yorker, Portfolio, Inc. and Boston Magazine. What I get from each of these is long form, in-depth journalism that I would not tend to read online. That may change someday, but for me and probably others my age, nothing can duplicate the environment and affinity you get with your favorite magazine. What I love about magazines is discovering and learning about something I had no idea I would be interested in; or a unique take on an old topic.

For example, this New Yorker story about Rupert Murdoch buying the Wall Street Journal by long time journalist and media analyst Ken Auletta; or well known tech writer Steve Levy writing in Newsweek about Amazon.com and the future of the ebook.

That being said, the magazine industry faces enormous challenges as a marketing vehicle as we move into the Private Media era. Of the magazines I read each week—I could recall only one ad through unaided assistance—the back cover of the New Yorker had an ad for the Mercedes C series, a car I really want to buy in the spring. It is ironic; the only ad I remember is a product I was already sold on.

The case for print advertising is a tough one to make. It is neither actionable nor measurable to the advertiser, and it is the classic example of “interruption” based advertising. The ads are only relevant to a small amount of people who have an interest or ability to buy that particular product. Each week my reading is interrupted with dozens of very expensive ads for pickup trucks, minivans, video games, outdoor camping equipment, energy drinks, credit cards, after dinner liquor and pharmaceuticals that I will never, ever buy. The amount of marketing dollars wasted reaching prospects in the manner is mind-boggling. And by the way, is this the way to have a dialog with your current customers?

Print publishers face a huge challenge—how to stay relevant and profitable at the same time. Most smart publishers are far down the road to becoming multi-platform media brands with strong online, video, events and lead generating offerings. They need to get to a point where the print product is no longer the center of the universe. This evolution will only accelerate over time as most consumers under 35 are online focused and will not have the attachment to print that us middle-aged people do.

However, a stumbling block to the future is that these media companies are stocked with people who have spent their entire careers in print and still see the Web as an ancillary product. And, because print still drives profits, most media company compensation plans are skewed towards selling print ads. I love this quote from Felix Dennis, owner of The Week, and founder of Maxim magazine.

“The American magazine industry has been massively overstaffed for years and years. It is one of the most inefficient businesses in the history of the world. And you know what? The chickens are coming home to roost,” Mr. Dennis said. “They can sit around the campfire listening to the scary noises out in the dark, wondering where it all went, but what I would suggest is that they take some of the chickens, skin ’em, and stick ’em on the campfire and start eating.”

This sentiment will resonate with anyone who spent significant time working for a traditional old line publishing company. Their staffing and business models are still heavily weighted to print, especially in management and sales. Print sales reps still make huge salaries compared to people selling online media and event sponsorships—does that still make sense? Grab a copy of any consumer or trade publication and take a hard look at the masthead and you will be amazed at the layers of management (thick with VPs, EVPs, SVPs and Extra Special Super Terrific VPs) and the people with titles (anything with “Strategic” in it) that look like what they are—old timers and buddies hanging around at big salaries. Add this overhead to rising costs for paper, production, circulation and postage and you have some significant costs that must be covered by print advertising’s declining margins.

I share Mr. Dennis’s opinion—it’s time to blow up the internal structures of these companies and realign assets and people to reflect the new reality of the multi platform, Private Media world. It’s time to bite the bullet and come to the realization the long term future is not a print dominant world. They need slash costs and hire and reward the people who are driving online, video and event products—not the risk-adverse print veterans who are waiting for the “good old days to come back”. Time and progress only move forward, get on the bus or be run over by it.

It was early on a Thursday morning in Nashville, and sunlight streamed into the hotel lobby, glinting off the silver serving trays filled with pastries. A well-coiffed man walked up to the SunTrust Committed to Growth event registration table. He greeted me enthusiastically, shook my hand firmly and introduced himself. He was an entrepreneur and business owner and, from the looks of him, most likely a successful one. 

Suddenly, his winsome smile darkened. He leaned in toward me, his thick southern drawl even more pronounced. “Now. Whom do I speak to about my dissatisfaction with SunTrust?”

A stout, smiling banker to my left stepped forward. “Hi sir, now what’s the problem?” The banker whisked the man off into the crowd, attentively listening to his issues.

In that moment, it struck me what a gift this was for SunTrust. To have a customer call you while angry and for you to scramble to band-aid an unsavory situation is one thing; for them to show up in person at your event and to give you the chance to repair a bad relationship face-to-face is another.

King Fish Media, in partnership with Profitable Channels, has been producing and managing SunTrust Small Business Growth seminars for the past several years. After every event, I hear this comment in various forms: “Gosh, it’s so good to be able to connect with prospects and current clients face-to-face.” It’s the personal touch that makes a relationship thrive, and in an industry that’s as dry yet as personal as banking, it’s essential for customer retention.

The value of live events extends beyond just delivering informative, relevant content to your valued customers. It opens up endless possibilities for customer service and stewardship that other media channels don’t provide. Although at times difficult to accurately measure, it’s clear that a timely, well-produced live event is often the most impactful channel through which customers can fully grasp your commitment to them.   

By the end of the morning, the smile on the business owner’s face at the SunTrust seminar couldn’t have been more genuine, and the banker sent him off with a flourish. He returned to his banking colleagues are remarked, “Now that’s good stuff.”

The moms market is one of the most lucrative targets for marketers – some estimates have it pegged at well over $1 trillion, and keep in mind that moms have influence over more than 80% of a household’s purchasing power.

While it seems like it would be easy, Mom Hunting isn’t always as simple as it appears. They are right out there in the open, but the competition for their attention and time is fierce. They are not just filtering information for themselves, but for their families, their homes, their schools and committees. How do you capture the attention of this valuable gatekeeper?

Traditional business to business marketing has a few key strategies that have worked well: Targeted events, trade magazines, trade shows, email newsletters, online videos, and web casts. All of these can help persuade potential clients to see the wisdom of selecting a certain product or vendor. These techniques can also work for mom with one critical caveat: the content and format has to absolutely be developed with the mom in mind.

Example: If you are having an event for moms, you have to plan the event with the perfect balance of information and resources - you must factor in the babysitters! Holding an event for moms in the daytime without offering a strategy for the kids would be a clear statement of your lack of understanding of the challenges that these moms face. In a recent Working Mothers Conference, produced by King Fish, the event was not only extremely well attended, but even the moms who did not take advantage of the babysitting service appreciated the offer and said so in their post event comments.

For ducklings, a multi-platform mom-marketing effort for Albertsons/Shaws  supermarkets, the content at each turn supported their tag line: “a little help along the way”. For the magazine element of the program the editorial was developed with the busy mom in mind.

Recipes had a handy shopping list that included minimal ingredients that could be prepared quickly and enjoyed by all palates. The editorial content acknowledged the fact that most moms are short on time and prefers not to cook different meals for finicky eaters. This approach appealed to the readers and kept them coming back to the magazine.

Balancing this type of editorial with actionable information that speaks to the busy mom’s day to day existence was also part of the content plan. By the way, it’s not always about the kids and the spouse, how about something for a little mom time. Quick beauty secrets that were whipped up with grocery store products were always a hit!

Also, keep in mind the power of the mom’s networks, and how much time they spend communicating with each other. Recently I received a video of Anita Renfrew, (viewed over 10 million times on YouTube) the mom who sings the “everything a Mom says in a day” to the tune of the 1812 Overture, in less than 3 minutes. (Over 25 moms sent me this link knowing I would enjoy it.) With this song she captured the hearts and minds of countless moms. Every one of us who, while wiping the laughing tears from our eyes said, “I wish I wrote that!”. We say it the same way we wish we had developed the “Baby Einstein” series of educational tapes for kids. As though we know we COULD have done that, because it is so simple and so obviously true. If a marketer can develop a viral campaign that includes this level of entertainment with the right content for moms, they will have a success. That will be a brand that spreads faster than a germ in a pre-school class!

Hunting this big game sounds easy on the surface, but take a tip from your mom who likely said to you as a kid, “it’s the little things that make a difference”. It is the little gestures wrapped around the well conceived content that will lure the mom and keep her coming back. More importantly, you will start to build a dialog of trust and affinity with a new or existing customer.

mcgah.jpgThere is a remarkable group run out of the University of Massachusetts’ McCormack Graduate School of Policy Studies named Give Us Your Poor. Leading this group is a driven and truly committed guy named John McGah (left) - and if you don’t know that name, chances are you will soon.

John has led this program for several years, and aims to not just raise awareness of the homeless, but lobbies Washington to implement legislation that will begin to eradicate it within the decade. And he’s not alone.

Through nothing more than a powerful determination, John has gathered powerful business executives, politicians and now includes musical artists contributing to a new CD to bring their voices to today’s present realities of homelessness. And these are not B-list names.

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The recently released CD features work by Springsteen, Seeger, Bon Jovi, Bonnie Raitt, Keb’ Mo, Mario Frangoulis and Mighty Sam McClain. It’s even made ABC’s nightly newscast on Friday, November 9th when Natalie Merchant was named person of the week for her work with Give Us Your Poor and was profiled during a recording session.

John has harnessed the power of media to raise awareness and funds to drive the next chapter of Give Us Your Poor. Among the biggest names and voices recording today, artists have contributed their original work and energy to this cause, and it’s coming to Boston Friday November 16th at the newly renovated Strand Theatre. If you’re from the Boston area, this will be an amazing night; come learn more about the organization and hear some incredible music from Natalie Merchant, Mighty Sam McClain, Mario Frangoulis & Buffalo Tom (for ticket info, click on this link ).

Note:  King Fish provides considerable pro bono work for the Give Us Your Poor organization, as they do for other 501c(3) non profit groups as part of its corporate mission and employee contribution program.

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Can a journalist build strong content brands on the Internet, pretty much all by himself? GigaOmniMedia founder Om Malik thinks he can. Malik’s 18-month-old, low-to-the-ground blog network still isn’t profitable, but it’s close. And that’s because he’s doing a lot of things right.
 

The former Business 2.0 reporter staffs it sparsely and hires freelancers to work for peanuts.

Malik keeps overhead low by outsourcing his ad sales to Federated Media, which takes between 30 and 40 percent commission on ad sales.

Om invests nothing in his umbrella brand, GigaOmniMedia, focusing instead on his sub-brands and the individuals who staff them. GigaOm, a leading voice on mobile and wireless technology, is Malik’s strongest. His NewTeeVee brand, is also a hit: next week more than 300 paying attendees will attend NewTeeVee Live, a face-to-face event in San Francisco. NewTeeVee’s web traffic is skyrocketing thanks to smart reporting and analysis from Liz Gannes, the daughter of a former Fortune reporter and widely respected in her own right.
 

I got a kick out of Malik sparring with CNET CEO Neil Ashe last week at Rafat Ali’s Future of Business Media conference in New York. Ashe referred to Malik’s offerings as “fast food,” low on editorial nutrition. Malik responded by saying “fast food is not necessarily junk food,” retorting that the world doesn’t need big, faceless meta-brands anymore. Instead, readers want highly targeted content environments led by personalities who post often and inspire audience contributions, driving page views and word of mouth.

Malik cited the example of Rafe Needleman, chief blogger on CNET’s Webware site. Claims Malik: Needleman has more clout in the marketplace than CNET itself. Om overstates his case. But he’s right that, in this age of blogs, community and social people, “bottom-up” branding works a lot better than top down.  The takeaway: every brand is a content brand, and content brands need a human face. It can be a collective face, or an individual’s. Consumers want to be spoken with, not spoken to, by voices they trust.

[Disclaimer: CNET Networks is a paid subscriber to Sam Whitmore’s Media Survey, as is King Fish Media.]

The news has broken and Don Imus a.k.a the I Man will be returning to the airwaves on WABC NY for the same company that syndicates Sean Hannity.  So, we can only assume that syndication is around the corner.  Just six months after his career was left for dead by the conventional wisdom pundits, he is coming back; and ready to settle a few scores.

To be up front – I am a long time listener and fan of Don Imus.  I started listening to his show as kid in my Dad’s car in the early 70’s.  I listened to his show almost every morning from 1993 (when syndicated in Boston) through his dismissal in April, and I watched the MSNBC simulcast as well.  I loved the mix of somewhat juvenile edgy humor and high minded political and literary discourse.  I enjoyed the way he would shift from a nasty/funny song parody to a serious political conversation or review of a new book.  Also, you saw a side of people like Pat Buchannan, Tim Russert and Jeff Greenfield you didn’t get from them during their “real jobs”.  The show became a staple in my daily routine and often the way I got my news.

Clearly, Imus crossed the line with his comment about the young ladies at Rutgers.  The rich, famous and powerful are fair game, but 20 yr old hard working college students are not.  I wish he didn’t say it, but it shouldn’t wipe out all the good he has tried to do for people over the years, and the business success he brought CBS, NBC and his many sponsors.  He deserved a slap and suspension, but not to be fired.

It is well documented how Imus came under fire in a barrage of hypocrisy, political correctness, corporate wimpiness, and general media piling on that seems to be the fashion of the day.  How Al Sharpton and Jesse Jackson got to be the arbiters of what is right in America is maddening and best left alone.  However, it was not shocking that these two publicity hounds went after Imus like raw meat while giving rappers and hip hop culture a free ride for using the same words.

What I found most disappointing and dispiriting was the way the sponsors, NBC’s Jeff Zucker and CBS’s Les Moonves caved like a cardboard suitcases within days of the story catching fire.  These two big traditional media companies knew what they were getting into with Imus.  In fact, his CBS Radio contract called for him to be “edgy and provocative”.  Regular guests who went on his show to hawk their books bailed on him in the sanctimonious hand wringing that followed.   I was so angry, I haven’t watched MSNBC since this happened, and have switched my allegiance from NBC News to ABC.   I was not alone - read the comments to this blog post and check out this site to buy Save Imus t-shirts.

I also knew he would be back – I figured by early 2008 at the latest.  A couple of reason why it was a no-brainer that he would be back in the saddle in today’s media world.

1. He has a loyal following representing a built-in audience waiting to come back and listen; and more importantly patronize any sponsors who come back.  There are always going to be struggling radio stations that will take a chance at capturing this revenue.

2. His core audience of middle age white people was probably not all that outraged at his comments.  Not to say they condone what he said, but it was no worse than the usual equal opportunity beat downs on the show.  While what he said was bad, they are just words, he didn’t kill anyone.

3. He has a track record with sponsors – isn’t that what radio is all about – selling stuff.  The man knows how to move product.

4. Companies like NBC and CBS don’t control the media world anymore – they have become like any large conservative public corporation – pumping out safe stuff for the masses.  They don’t want Imus or Howard Stern working for them anymore – too risky for next quarter’s earning report for Wall Street.  That is why we get multiple versions of CSI and Law and Order and pap like the new Bionic Woman and Kid Nation.  There has been zero buzz about the new TV season.  Have the major networks ever been less relevant in the lives of Americans?

The lesson, boys and girls (an Imus phrase) is that it’s ALWAYS about the money.  Sponsors fled when Sharpton and Jackson threatened boycott which in turn made CBS and NBC abandon someone who had been loyal and successful for them.

The dust has settled and the attention deficit disorder media are on to other things, the coast is clear for Imus to return because there is money on the table to be made from sponsors desiring his affluent audience.

As we say in New York – money talks and bullshit walks.  See ya’ later Al, Jesse, Jeff and Leslie – the I Man rides again.


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